First time flying? Here’s exactly what happens.
New to flying, a bit nervous, or just someone who likes to know the plan? Here’s every step, from the minute you book to the terminal door. No surprises. That’s rather the point.
Seven steps, and you’re sitting down for most of them
You book
Online in about a minute, or ring us at any hour and a friendly voice will do it with you. You see your fixed price before you commit, and there’s nothing to pay when you book.
About a minuteWe confirm, in writing
You’ll hear from us by WhatsApp or text, and by email, usually within the hour: your date, your pickup time and your price. That price never changes, whatever the traffic does.
The evening before: the text
Your driver’s name, their car, the number plate and a photo, plus a short checklist so nothing gets left on the kitchen table. This is usually the moment the nerves settle.
The night beforeThe morning: we’re early, and quiet about it
Your driver arrives a few minutes early. No doorbell, no beeping: just a message to say “I’m here, no rush”. Your bags are carried to the car for you.
The drive
A clean, comfortable car and a driver who knows the roads at that hour. Chat all the way or enjoy the quiet, it’s entirely up to you. For everyone’s safety our cars have CCTV, and there’s a standby driver behind every booking.
At the airport
We take you to the right terminal and the right door, with the airport’s drop-off charge already included. Bags out, a wave, and you’re on your way to check-in.
Coming home
We follow your flight, so we already know if you’re early or late. Your driver texts you exactly where to walk out to, or meets you inside with your name on a board. Your first hour of waiting is free.
The text that lets you sleep
No wondering if we’ve remembered. This is what lands on your phone the evening before:
“Excellent service, useful checklist before the flight. Informative, polite and pleasant driver, knowledgable about flight proceedings.”
Not sure what time to leave? You don’t have to work it out. We do it for you, or try our pickup time planner.
You’re not the first to ask
“Relieved my stress gradually on the way to the airport”
“Amazing experience today with Sussex Airlink. The messages I received on booking the service were really welcoming, made me feel very safe, and I felt confident that all was in hand. Pick up was perfectly on time, no ringing doorbells but a simple, courteous and polite, message to say “I’m here, don’t rush, make sure you got everything you need”. Lovely clean car, very comfortable and with privacy respected when required. Thank you for a brilliant and safe experience that definitely relieved my stress gradually on the way to the airport! I’ll certainly be using the service again.”
“Arrived to my home early and got me to Gatwick with plenty of time to spare. Excellent communication. A fixed price meant there was absolutely no stress about getting to the airport on time.”
First-timer questions
I’ve never booked an airport transfer before. What happens?
You book online in about a minute or by phone, and we confirm your fixed price and pickup time in writing, usually within the hour. The evening before, you get a text with your driver’s name, car, number plate and photo. On the day your driver arrives a few minutes early, carries your bags and takes you to the right terminal door.
Will I have to pay when I book?
No. There is nothing to pay when you book. We send a secure payment link with your confirmation, and you can pay any time before you travel.
Will anyone else be in the car?
No. It is just you and whoever you are travelling with.
What if I am worried about being late for my flight?
We work back from your take-off time, allowing for check-in, the drive at that hour and a 15-minute cushion, and there is a standby driver behind every booking.
Can I ask for a female driver?
Yes. Tick the box when you book or tell us on the phone, and we will arrange a female driver at the same fixed price.
What happens when I fly home?
We follow your flight, so we know if it lands early or late. Your driver texts you exactly where to walk out to, or meets you in arrivals with a name board if you prefer. Your first hour of waiting is free.
Ready when you are.
Book online in a minute, or ring and we’ll talk you through it. Either way, the hardest part of your trip is now choosing what to pack.
Book now →📞 01903 331 333