Real airport runs. Real people. The bits that don’t fit in a review.
Behind every five-star review is a small story: a terminal that moved, a flight that landed at 1am, a charger that saved the day. Here are a few from our first weeks, told the way they happened.
WHY “AIRLINK”?
Because it was never just about airports. It’s about linking you to wherever you need to be: the 4am flight, the cruise ship, the cancelled train, the 9 o’clock meeting in London. One message, one fixed price, and a friendly face at the end of it. ✈️
Richard & Sarah · Brighton to Heathrow Terminal 5
New to Brighton, twelfth time to New Orleans
Richard and Sarah had just moved to Brighton. New house, new postcode, and a trip coming up that they never get bored of: New Orleans, for the twelfth time. They needed someone reliable to get them to Heathrow, typed it into Google, and up we popped.
We were outside on the dot that Saturday morning. Trip number twelve? Of course the chat turned to New Orleans, and Terminal 5 arrived long before the stories ran out. They checked in with bags of time to spare.
The next message was from New Orleans: a smooth flight, blue skies, and the Saints had won at home, so the whole city was in a joyful mood. 🎷⚜️ Then this, from Richard:
★★★★★ “Sussex Airlink popped up in my Google results. What an excellent find that was… I hope they will be available to take us on our next adventure.”
Craig · Worthing to Heathrow Terminal 3, 6am on a Sunday
A hoodie at the Upper Class Wing
Craig booked his Heathrow run online one lunchtime, between meetings. A few taps, a WhatsApp confirmation, an email, his driver’s photo the evening before. He told us afterwards that was the best bit: as someone who spends his days going from one call to the next, it was one thing he simply didn’t have to think about.
At 6am on Sunday we were outside his door in Worthing, early. He came out in a hoodie, we loaded the case, and before we’d even left Worthing we were laughing. We didn’t really stop until Heathrow.
Then came the surprise: Terminal 3, the Upper Class Wing. Private check-in, a glowing sculpture, a line of gleaming BMWs and Mercedes, chauffeurs in dark suits holding doors open… and our Qashqai rolling in among them. Out hops Craig, hoodie and all, cool as you like. A proper rock star arrival. 😎
Whether you’re flying Upper Class or squeezed into seat 32F, it’s exactly the same welcome from us: a driver outside a few minutes early, every case carried, and a fixed price from your door.
Marce & Becky · Brighton to Southampton cruise port, and home from the Queen Mary 2
The storm that moved the ship
Mother and daughter, two weeks on the Queen Mary 2, Southampton to New York and back. We took them down to Southampton in October, cases and all, and the plan for the homecoming was simple: Mayflower Cruise Terminal, Friday morning, be there before the gangway opens.
Then the storms rolled in. The ship that had sailed from Mayflower came home to the QEII terminal on the other side of the docks instead, and the first we knew was a message from on board.
Cue a quick scenic tour of Southampton’s waterfront, Dock Gate 4, and a driver standing at the right terminal before a single suitcase came off the ship. Six cases into the boot, home to Brighton, and the fare exactly what was agreed in October.
By teatime, both of them had left a review. Here’s Becky:
★★★★★ “I would like to say a big thank you for making our journey from home to Southampton for our cruise so comfortable and stress-free. You were so helpful, especially when it came to helping me with my bags.”
★★★★★ “This locally based family company are all that you would wish for: prompt, attentive, friendly and most of all offer a safe, easy way to get you to where you need to be. On time and in comfort. I will be letting all the people I know about how great this firm is!”
Ten to six on a Thursday morning. Matthew is on the platform at Arundel with a 9 o’clock meeting in London, and his train has just been cancelled. A few weeks earlier we’d collected him from Gatwick and taken him home to Arundel, and he still had our details.
So instead of a taxi app and a surge price, he sent us a message. We replied in a minute, were at the station in ten, agreed a fixed price before setting off, and drove him door to door into Old Street. He left us a review from the back seat before we’d even arrived.
The actual messages. 5:54am he asks; 5:55am we’re on our way. 📱
★★★★★ “My train got cancelled and they managed to collect me in 10 minutes and get me into London.”
Colin flew home from Phoenix on British Airways, which everyone “knows” means Terminal 5. Except that since March 2026 the Phoenix flight lands at Terminal 3.
We knew, we were parked on Level 1 by the yellow Zone 1 pillar with his name on a board, and Colin was in the car before most of his flight had found the exit.
★★★★★ “Absolute first class service from start to finish… I will now be using them for all my flights!”
Christina · Gatwick North to Sompting and Portslade
Six people, one flight, two cars
Six people from two different towns, one flight, and a lot of luggage. One car was never going to do it, so two went, travelling together: out to Gatwick for the start of the holiday, and back again on the 1st of November, our official launch night, with both drivers waiting side by side at the North Terminal. Nobody left standing in the cold, and nobody split up.
★★★★★ “They arranged a two-car convoy for all six of us from Sompting to Gatwick, a great start to our holiday.”
Carlie landed from Hong Kong after a very long flight. The car had every type of charger waiting, which is the kind of small thing that matters after twelve hours in the air.
Then, after the drop-off, she realised something had been left behind. It was back with her the same day, because that’s what you’d want if it were yours.
★★★★★ “They even had every charger type readily available, which was a lovely touch… Really went above and beyond.”
A train cancelled at Billingshurst, a flight that wasn’t going to wait, and a phone call. We quoted a fixed price, shared the fare between two passengers, and were on our way to Gatwick, with a separate receipt for each of them for their records.
★★★★★ “Driver did his best trying to get me and another passenger on time to Gatwick airport when our train was cancelled at Billingshurst.”
Kate’s trip home from Corfu turned into an adventure nobody orders: a delay, an unexpected extra night in a hotel, and a brand-new set of flights. By the time she finally landed at Gatwick North it was after midnight, the trains had long gone home and the taxi rank was a lottery.
Her driver was waiting, as arranged, and she was in her own bed in Worthing before 2am, at exactly the fare agreed when she booked. Then, being a superstar, she went straight back to teaching.
★★★★★ “What brilliant service. Friendly, professional, punctual and reliable. I will definitely use them again.”
Thomas was one of our very first regulars. He’s travelled with us enough times to notice the small things: the text the night before, the driver outside early, the price that never moves.
★★★★★ “The bar for Sussex travel has been raised!”
Every passenger who travels with us adds a line to this page, whether they know it or not. Read all 25 reviews, or book your own airport run and we’ll do our best to give you something worth telling.
