What we promise, and who we promise it to.
Airport transfers, finally in this century: book in minutes, pay by card link, and get a text at every step. Here's what sits behind it, for you, for the people who drive you, and for our corner of Sussex. The detail is in our policies.
Good Business Charter accredited
We're accredited by the Good Business Charter, the UK's benchmark for responsible business. To earn it, we had to meet all ten of its commitments, from fair pay and paying suppliers on time to looking after our customers and the environment.
Proof we mean it, not just say it. What the accreditation means.
Worthing & Adur Chamber of Commerce
We're members of our local Chamber, working alongside Worthing businesses of every size, and buying locally wherever we can.
To you
- A fixed fare, quoted upfront. The same at 4am as at 4pm, and the same on bank holidays. No meter, no surge, no surprises. The one published exception is a festive rate of +50% on Christmas Day, Boxing Day and New Year's Day, which goes to the driver who gave up the day.
- A friendly voice on the phone. Every call and text answered by someone who can see your booking.
- A standby driver behind every booking, so a flat tyre is our problem, not yours.
- Your flight followed, so a late landing moves your pickup, never your price.
- A clean, calm car, kept for airport and long-distance passengers.
- Your details kept safe, used only for your journeys, as our privacy notice explains.
To our drivers and team
We pay our drivers every week, so the only thing that's ever late round here is the odd flight.
- Fair to drivers: our drivers keep a fair share of every fare, because the people who get you there on time should be able to pay their own bills on time too.
- Paid properly and on time: drivers weekly, and everyone we pay regularly for their time earns at least a living wage for where they live.
- Clear, fair terms in writing, with no surprises about who does what.
- Trained every year in safeguarding, and first-aid trained.
- A say in how we work: a team catch-up every month, and management a phone call away.
To Sussex
- Hybrid cars, no engine idling while we wait, and routes planned to save fuel.
- Paperless bookings and receipts wherever we can.
- Local suppliers first, from the garage to the printer, paid within 30 days.
- Our fair share of tax, paid in full in the UK, with no avoidance schemes.
- Everyone treated fairly, whoever they are, whether they're booking with us or working with us.
Our licences
Every Sussex Airlink booking is taken and dispatched under a council private hire operator licence. We're happy to show our licences and insurance on request.
- Worthing Borough Council
Private hire operator licence no. 154745. - Fareham Borough Council
Private hire operator licence no. 353.
Our cars carry their council licence plates, and our drivers hold council private hire licences with enhanced DBS checks.
If we get it wrong
Tell us: ring 01903 331 333 or email contact@sussexairlink.co.uk. our team will get back to you within 24 hours, say plainly what happened, and put it right.
Built for the long run.
Now booking, for any date: book online, ring 01903 331 333 or WhatsApp us.